Betariel Apartments S22

Wonderful
Traveller Type: family with young children
  : I would like to highlight especially spacious bathroom with large bath. Spacious was in general an appartment as a whole.
  : I do not have any particular critical comments.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: review category business travellers
  : the design
  : no reception the staff not working no cleaning regular

Poor
Traveller Type: group
  : worst customer service ever. they have all communication done via video chat (and we dont see the other person we are talking to) and whenever we dont agree on something - they just stops responding. i have never experienced this bad customer service ever in any other place.

Very Poor
Traveller Type: solo traveller
  : Location was good
  : In the description is was writing that apartment has a kitchen, when I came there I saw small kitchen without oven. Also you do not see host at all, he does not come to welcome you, show you the room or whatever. Host took charged me 200€ for smoking inside, and I did not smoke at all, when I send him messages about that topic he did not respond me on viber. I am feeling upset.

Very Good
Traveller Type: with friends

Fair
Traveller Type: young couple
  : the apartment was perfect . very clean and everything we needed. was missing tv and a cooking pan but otherwise great value for money
  : the service was terrible. was suppose to pay on location but the pull the money from my account day before and tells booking that the money could not be drawn from my account ( was not even suppose to withdraw ) so not getting my points on booking.com as I booked via . still says payment invalid. they also took a deposit - as was transferred back on the day of checkout .the entire check in vi camera and on screen where you can see other visitors names/ details etc is in no way living up to GDPR reg

Very Good
Traveller Type: family with young children
  : I did like the location and the price was fair price price
  : The way they treat customers charging hundred euros from pound bank account and then we found in after three days and sending so many rules and regulations no friends allowed 3 o’clock chicken and 10 o’clock checkout that for hours what they going to do I was there at 1 o’clock so I couldn’t check in in my apartment until three

Pleasant
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers