Betariel Apartments S22

Poor
Traveller Type: with friends

Very Good
Traveller Type: group

Fair
Traveller Type: with friends
  : It was clean.
  : The room which was shown while booking was different from what we got.There was no shower gel, toilet paper. Bathroom and room were not having lock.

Good
Traveller Type: with friends
  : The size of the room, the fridge, and the microwave. It was close to some supermarkets and a shopping area. It was very warm in the room and bathroom even though it was very cold outside.
  : Pillows were almost nonexistent. They were too flat and soft and we couldn't get a wink of sleep.There was no TV and other guests needed our help to check in because there was no one at the reception desk and it took quite a long time.

Wonderful
Traveller Type: group

Very Poor
Traveller Type: with friends
  : Actually nothing
  : The checkin process was more than an hour because there's no reception. Just a monitor in front of you. It was a huge queue and we were tired with the kids... In addition the information to our room was in the monitor for several seconds so I recommend to take a picture of it. When we got the room someone else's belongings were there, what was creepy... When I tried to contact the WhatsApp number noone answered, and around midnight 4 young man appeared. They told us, that the stuff what's in the room was their, and they booked this room for that night too. Unfortunately in the opposite room the same happened, and nobody could reach the owner or stuff to ask help. The guys were cute, and we stayed in the room with children, but I couldn't sleep well in this situation...

Poor
Traveller Type: group
  : The location was good.
  : The "automated" check-in was horrible. Nothing worked; there was a queue at the check-in desk, and many people waited for several hours to get their keys (no idea if they got them in the end). The bathroom was dirty, and the towels were all stained. The kitchen had almost no appliances: two forks, two knives (one was dirty), and one spoon for a reservation of 4 people. There was no sponge in the kitchen, so we had to clean the appliances with our hands. The kettle was extremely dirty and stained, so we didn't risk using it and resorted to boiling water in a microwave (which was also malfunctioning). The ceiling in the bathroom was covered with a spider net, and a ventilation grid was completely covered with filth. We were utterly disappointed with that place, even desperate, and were thanking the gods that we had to spend there only one night. I can't comprehend how Booking.com provides places of that awful quality. It was my first ever Booking.com reservation, and I would think twice (if ever) before using this service again.

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: with friends
  : Do not go to this facility. Our baby was cold. Our baby got sick. They did not give the air conditioner control. There was no internet. My wife smoked in front of the door because she was a baby.They did not give the deposit because they used their containers, they were completely fraudulent, even though they could not prove it, they officially extorted it.

Good
Traveller Type: group
  : The apartment was centrally located, with lots of groceries and restaurants nearby. Also close to public transportation to go around Vienna.
  : - No staff around, checking-in and communication only thru online and most of the time automated response.- Parking is difficult on the vicinity.- No food utensils- Bed linens showed wear and tear.