Hotel Am Schottenpoint

Disappointing
Traveller Type: with friends

Disappointing
Traveller Type: review category business travellers
  : The location is good, that's about it
  : At first, the host gave me a room for four people. The fridge was not functioning and the door didn't close all the way, you had to really smash it loudly to get it to close. This family of four then came to my door telling me they have booked the same room. I contacted the host, he told me he sent me the wrong information and sent me a code for a new room. After I switched rooms, I found out the fridge in the new room also didn't work. My bedsheets were stained with something red and the towels on the bed were not completely dry.... also you have to sleep with the windows closed otherwise the pidgeons will wake you up at 5:30 am. The windows are old and wooden so they don't do a good job of limiting the sounds from outside. Nobody was at the front desk the whole time I was there (morning, mid-day, evening).

Fair
Traveller Type: group
  : great location and easy check in
  : the bathroom was not clean and it stunk the entire time. also the pigeons outside the window were loud all the time and other guests were also noisy late at night.

Disappointing
Traveller Type: group
  : Location
  : It was worse than a dormitory

Poor
Traveller Type: group
  : Bathroom and location
  : Personal and beds

Good
Traveller Type: with friends
  : Decorations
  : Small room

Poor
Traveller Type: young couple
  : The location is near the center
  : The staff were so aggressive.I came at 10:00 am I have asked for early check in before several hours, they didn’t allow me , never pick up the phone , the check in should be at 4:00 pm , at 4:30 pm the room was not prepared yet, dirty with maintenance staff in.They didn’t allow us at least to put our languages.Not responding to us ..The room was not clean , nothing in place , no soap no cleaning service even though we have stayed 3 nights.I heard other clients were complaining as well !! I wish they will comment.

Very Poor
Traveller Type: family with young children
  : location was OK
  : I’d like to leave some positive comments but unfortunately there aren’t.1.As for hotel itself it’s a total mess: it looks like dormitory which is being renovated. In corridors there were wires and construction debris everywhere.2.The automatic entrance door and the doorbell didn’t work as we arrived at 22:00. Of cause, no one wasn’t on reception. We could get in after a while only with help some Spanish tourists (they had key). After my complaint, the door was fixed next day, but the distance between the doorbell and the door approx. 2 metres and to open it one has to ring the bell and the other one pushes the door. It’s impossible to do it alone.3.On getting in we found the room has not been cleaned, the bedsheets and towels weren’t fresh. Communication with hotel personal was only by WhatsApp. We were told, of cause, that they were very sorry etc. (I don’t care of your apologies) and to gather some bed linen from the next room and some from drying rack in one of the corridors where they were drying. Resume: NOT RECOMMENDED. They should to give money back for such services.p.s. communication by WhatsApp wasn’t always fast.

Pleasant
Traveller Type: young couple
  : Location was good. Room was reasonable spacious. Good value for money.
  : The whole place was badly neglected and needed a deep clean.

Very Good
Traveller Type: with friends
  : Location is great, personnel is kind and price is good.
  : Towel had a stain and was still moist upon arrival.